common questions

- Can I exchange the product size or return it?

Yes, in the T-Boogie store, you can exchange or return a product within the stated exchange and return policy

- I would like to exchange or return a product

First, please read the exchange and return policy

Then contact customer service via WhatsApp number to issue a return policy.

-How long does it take for the order to arrive if I order?

If you are inside the city of Riyadh, we will contact you on the same day or within 24 hours to deliver the order.

Outside the city of Riyadh, we have express shipping that takes 2 to 4 business days to receive your order

- I need to know where exactly my order arrived?

You can contact us via WhatsApp and you will be provided with a link to track the shipment

- Can I pay upon receipt?

Yes, with an additional fee

- How long is the expected time to replace my order?

Within the city of Riyadh within 24 hours

Outside the city of Riyadh, the shipping broker needs a period of 5 to 10 days to return the shipment to us and deliver the new order to you.

- How much does it cost to exchange or return?

The cost of replacement or return is equivalent to two policies, depending on the shipping company

-When is my size available?

You can activate the “Notify me when available” option and you will receive a notification when your order is available

- How can I know my size? Should I take a size larger or smaller than my size?

All sizes in T-Boogie store are European (EUR)

You can choose the same size as your usual size and it will be suitable, God willing